FELRONIS Returns Policy

At FELRONIS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our comprehensive returns policy below to ensure a seamless return process.

Eligibility for Returns

• Items must be returned within 30 days from the date of purchase.
• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase must be provided to initiate a return.

Non-Returnable Items

Some items are not eligible for return, including:

• Customized or personalized products
• Gift cards
• Items marked as final sale

Return Process

1. Contact our customer service team at [email protected] or call (123) 456-7890 to initiate a return.
2. Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number.
3. Securely pack the item, including the RMA number, and send it to the following address: FELRONIS Returns Department, 123 Business Lane, Suite 100, Cityville, ST 01234.

Refunds

Once we receive your returned item, our team will inspect it and notify you of the status of your refund. Approved refunds will be processed within 7 business days, and a credit will be applied to your original method of payment.

Exchanges

If you require an exchange for a different size or color, please contact our customer service team to ensure availability. Exchanges are subject to the same conditions as returns and are processed as a separate transaction.

For further assistance, please feel free to reach out to our support team at [email protected]. We are committed to providing you with an exceptional shopping experience.